> ## Documentation Index
> Fetch the complete documentation index at: https://docs.g-tateth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get a specific conversation by ID



## OpenAPI

````yaml /openapi.json get /api/v1/conversations/{id}
openapi: 3.0.0
info:
  title: g-tateth CRM API
  version: 1.1.0
  description: >-
    RESTful API for g-tateth CRM platform. Manage conversations, customers,
    users, and more.
  contact:
    name: g-tateth Support
    email: support@g-tateth.com
  license:
    name: Proprietary
servers:
  - url: https://api.g-tateth.com
    description: Production server
  - url: https://staging-api.g-tateth.com
    description: Staging server
security: []
tags:
  - name: Health
    description: API health and status check (no authentication required)
  - name: Authentication
    description: API key and JWT authentication
  - name: API Keys
    description: Create and manage your tenant API keys (requires JWT session)
  - name: Conversations
    description: Manage customer conversations (supports API key or JWT)
  - name: Customers
    description: Manage customer profiles (supports API key or JWT)
  - name: Webhooks
    description: Subscribe to real-time events via webhooks (supports API key or JWT)
  - name: Analytics
    description: Usage analytics and performance metrics (supports API key or JWT)
  - name: Data Privacy
    description: >-
      GDPR data rights endpoints — export, deletion, access, rectification,
      restriction, and objection requests (requires JWT session)
  - name: Widget
    description: Chat widget API endpoints (public — no authentication required)
  - name: Telephony
    description: Voice and phone API endpoints
  - name: Zoho Integration
    description: Zoho CRM integration and data import endpoints
paths:
  /api/v1/conversations/{id}:
    get:
      tags:
        - Conversations
      summary: Get a specific conversation by ID
      parameters:
        - in: path
          name: id
          required: true
          schema:
            type: string
          description: Conversation ID
      responses:
        '200':
          description: Conversation details
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                  data:
                    $ref: '#/components/schemas/Conversation'
      security:
        - ApiKeyAuth: []
        - BearerAuth: []
components:
  schemas:
    Conversation:
      type: object
      properties:
        _id:
          type: string
        subject:
          type: string
        status:
          type: string
          enum:
            - open
            - closed
            - pending
            - snoozed
          example: open
        priority:
          type: string
          enum:
            - low
            - medium
            - high
            - urgent
          example: medium
        channel:
          type: string
          enum:
            - email
            - chat
            - phone
            - whatsapp
            - instagram
            - twitter
            - facebook
            - sms
          example: email
        customerId:
          type: string
          example: 64a1b2c3d4e5f6789012345b
        assignedTo:
          type: string
          nullable: true
          example: 64a1b2c3d4e5f6789012345c
        inboxId:
          type: string
          example: 64a1b2c3d4e5f6789012345d
        labels:
          type: array
          items:
            type: string
          example:
            - billing
            - urgent
        createdAt:
          type: string
          format: date-time
        updatedAt:
          type: string
          format: date-time
  securitySchemes:
    ApiKeyAuth:
      type: apiKey
      in: header
      name: Authorization
      description: >-
        API Key authentication. Format: `Bearer sk_live_...` (production) or
        `Bearer sk_test_...` (staging). Obtain keys from Settings → Developer
        Console.
    BearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: >-
        JWT session token authentication. Use for user-context requests. The
        token is returned by the login endpoint and expires after 15 minutes.

````